Customer Complaints Form

We aim to provide the best quality products and services, however, we also want to ensure that anyone who has a less than satisfactory experience has the opportunity to reach and let us know. 

Please leave your details below. We'll make sure to take your comments on board and find a solution where possible.

Customer Details

Complaint Details

Receipt or order number

IMPORTANT NOTE: Remi hair is not analysed in the UK. All hair which has a complaint is sent back to the manufacturers in China where the hair will be fully tested and analysed for faults. Customers can expect the results of testing within 6-8 weeks.